1. Introduction
Inkferno YXE (website: https://inkferno.ca) appreciates your business and trust. We are a Saskatchewan-based company focused on providing creative paint and immersive experience services.2. Data Collected
Data Storage Location
Inkferno YXE operates in Saskatchewan, Canada. Our website and related services are hosted on secure Canadian servers. All data is stored following Canadian privacy standards and best practices for security and protection.Registration Data
If you create an account on our website, we store your username, email address, and any information you add to your profile. You may view or update your information at any time (except your username). Website administrators can also access this information to manage accounts.Purchase Data
If you purchase products or services from Inkferno YXE, we store basic purchase details such as your order information and contact details. This allows us to provide downloads, receipts, support, and customer service.Support Data
When you contact us for support, any information you provide—including messages, attachments, and contact details—is stored securely so we can assist you. Only the information you choose to submit is collected.Comments
If you leave a comment on our website, we collect the data entered in the comment form along with your IP address and browser user agent to help prevent spam.Contact Form
Information submitted through our contact form is sent to our business email. These messages are used only for customer service and are never shared or used for marketing without your consent.Google Analytics
We use Google Analytics to understand how visitors use our website. This data is anonymous and does not identify individual users. To opt out of Google Analytics tracking, you may use this link: Google Analytics Opt-out.Cases for Using the Personal Data
We use your personal information for the following purposes:- Verifying your identity while using the website;
- Providing customer and technical support;
- Sending important updates about your orders or account;
- Monitoring activity to prevent fraud and ensure security;
- Improving and personalizing your website experience;
- Ensuring the website runs reliably and smoothly.
3. Embedded Content
Some pages on our website may include embedded content such as videos or social media posts. Embedded content from other platforms behaves the same as if you visited those platforms directly. These platforms may collect data about you, use cookies, or track interactions with their content. Below are the services we may embed:YouTube
We may embed YouTube videos on our website. YouTube handles its own cookies and tracking, which we do not control. Data is only shared when you play or interact with an embedded video. See their privacy policy here: YouTube Privacy Policy.4. Cookies
Our website uses cookies—small text files stored on your device—to improve your browsing experience. Cookies help remember preferences, keep you logged in, and provide anonymous usage data that helps us improve the site. You can disable cookies at any time through your browser settings. For instructions, check your browser’s help section.Necessary Cookies (all site visitors)
- Session Cookies: Used to maintain basic site functionality, such as remembering page preferences and ensuring the site loads correctly.
- Security Cookies: Used to protect the website from spam, abuse, and malicious activity.
Necessary Cookies (additional for logged-in users)
- Authentication Cookies: Used to keep you logged in and verify your identity while using the site.
- Preference Cookies: Used to save your dashboard, admin, or user-area settings for a more personalized experience.
- Test Cookies: Used to confirm that your browser accepts cookies so core features work properly.
5. Who Has Access To Your Data
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.
If you are a client with a registered account, your personal information can be accessed by:
- Our system administrators.
- Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
6. Third Party Access to Your Data
We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us. Please see below:Envato Pty Ltd
For the purpose of validating and getting your purchase information regarding licenses for this theme, we send your provided tokens and purchase keys to Envato Pty Ltd and use the response from their API to register your validated support data. See the Envato privacy policy here: Envato Privacy Policy.7. How Long We Retain Your Data For
When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.
If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.
8. Security Measures
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.